Job Vacancy: Apply For The Position Of Customer Service Travel Advisor

CornerStone Staffing is recruiting suitably qualified candidates to fill the position of Customer Service Travel Advisor we hereby notify the general public who are interested in applying for the job. Check below for job details:

 

Job Title: Customer Service Travel Advisor

Location: Lagos

Job Description
Your job as a Travel Advisor is to:

  • Give customers the best options in hotel and flight bookings
  • Give travel information
  • Increase our sales via varied communication channels

Responsibilities

  • Respond to customer questions in a timely manner either via phone, email and chat
  • Attract potential customers by answering questions/suggesting information about our products and services
  • Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Challenge and influence hotel to improve service level and operational standards
  • Build and maintain strong working relationships with hotel’s staff
  • Completion of service reports by collecting and reporting on call log information
  • Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
  • Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

JOB REQUIREMENTS

MIN REQUIRED EXPERIENCE:

3 year(s)

MIN QUALIFICATION:

Bachelor’s Degree/HND

DESIRED COURSES:

Not Specified

OTHER REQUIREMENTS:

Knowledge, Skills, and Experience

  • Minimum B.Sc /HND required in any field.
  • At least 3 to 5 years of Call Centre and/or Telemarketing/ Telesales experience
  • A proven track record of working in a customer service environment is required
  • Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
  • Eloquent and customer-oriented, with experience in cold calling
  • Effective communication and interpersonal skills (both written and verbal)
  • Highly persuasive and comfortable with handling customer’s objections
  • Thrive in a fast-paced environment to consistently meet or exceed sales targets

How to Apply
Interested and qualified candidates should:

Click here to apply online

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